Online Return & Refund Policy

At Wally’s Convenience Store, we aim to provide a smooth and reliable online shopping experience. Please review our policy carefully before placing your order.

Online Orders Only

This policy applies exclusively to purchases made through our online store.

Eligible Returns & Refunds

We accept returns or issue refunds only under the following circumstances:

• The item received is damaged
• The item received is defective
• The item received is incorrect

Customers must notify us within 24 hours of receiving their order to be eligible for a return or refund.

How to Request a Refund

To request a refund or replacement, please contact us with:

• Your order number
• A clear photo of the item showing the issue

Once reviewed and approved, we will offer a replacement, refund, or store credit, at our discretion.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded:

• Food, beverages, and perishable items
• Hot food or ready-to-eat meals
• Opened or used products
• Personal care, hygiene, and cosmetic items
• Gift cards, mobile top-ups, and prepaid services

Refund Processing

• Approved refunds will be processed within 3–7 business days
• Refunds are issued to the original payment method or as store credit
• Delivery or service fees are non-refundable, unless the error was made by us

Order Accuracy

Customers are responsible for reviewing their order before checkout. We are not responsible for incorrect items ordered by the customer.

Right to Refuse

Wally’s Convenience Store reserves the right to deny any return or refund request that does not meet the conditions outlined above.

By placing an order on our website, you agree to our Online Return & Refund Policy.